Sorry, what was your name? Meta Data sir. Thanks Mehta. Yes, my computer is not working and I'm hoping you tech support guys can fix it?
May I please have your name and de number you are calling from? Dat way in the event of a disconnection we may recontact you?
Uh, sure. It's Scott (interrupting) spelling please? S-C-O-T-T Cleveland, just like the city. Okay, Measter Cleveland, and de number please? It's 208-890-####. May I read that back to you? I guess, if you must. De number is 2-0-8-8-9-0-#-#-#-# correct? Yes, yes that's it. Can we please get started now? Okay, sure! All set now measter Scott, how can I be of assistance? Like I said Mehta, my computer programs do not work properly anymore. Okay, Mr. Scott let me ask you a question. Is the computer on now? What? Yes, the computer is on. Measter Scott, are you in the same room as de computer? No, I'm in Florida and the computer is in Idaho - of course I'm in the same room. (sarcasm ignored or not understood) Okay then,measter Scott do you prefer we fix the problem when you return from holiday?
No, No! I prefer we fix it now! Very well, let us begin. Please describe the general misbehavior of the machine?
Well, it was working just fine yesterday and then I received several software "updates" then I - (Interrupting) What kind of update did you request? Request? I didn't request anything. The computer wizards in the cloud must have sent the update. I don't know. Okay, okay, I understand, what does the computer say to you now? You mean on the screen? Yes on the screen Sir. It says my password is incorrect. Oh, I see. Did you retry your password? Yes, about 17 times. Did you check to make sure your keyboard is not set in cap lock or numbers lock? Yes, yes nothing is locked. Did you type in the password as case sensitive mode? Yes, yes! I type it in the same way I do 100 times a day!
Remain calm measter Cleveland. We will complete the repair in a jiffy okay?
Okay, okay, sorry Mehta, I'm just a little cranky over all of this.
I am here to assist you. Let us continue. You mentioned that you are having password trouble. Did you recently change your password? No, definitely not. I never change any password unless I am forced to do so by you people. Excuse me? What people?
You people. The tech people. Very well, I see now. Is the problem with your log in password or your Windows password? I don't know. It's the one that comes up first.
That would be the Windows password. Let's first reset that one, okay? Please think of a word that has at least eight letters and a number, but no symbols. Please memorize the information for future input.
Is it okay if I write it on a sticky note? We do not recommend it for security purposes, you understand? That's okay, I'll just hide it here on my monitor. Okay, now measter Cleveland. Please type in the new password and hit enter. Tell me what you're seeing now?
Well, give me a second two here, yes it looks like, yep were in!
Very good Mr. Scott! Is there anything else I may assist with before disconnecting? Yes please. Let's see if the thing actually works now okay? How about I checked my email real quick. I really need for that to work. Okay sure, give it a click and let me know please. Here goes, I'll just type the word "test" in the little white box and send. Crap! Uh Oh! Error message. Silence------- Mehta, hello hello, are you still there?
Yes. I'm sorry I am still here. What is the error? It just says error message number 803759 with the little yellow triangle thingy. Okay Mr. Cleveland I want you to type the following into your browser. My what? Your browser, you know the little box at the tip top of your screen. All yeah, the tip top box, of course. Please type http, colon, dot forward slash... Wait wait, is the colon and two little dots or the winky thing? Two dot's sir. Okay, got it two dots. Is the forward stick leaning to the right or to the left? He is leaning to the right sir. Okay good, then type the word tech support dot com. Is that in uppercase or lowercase? It does not matter sir! Okay Mehta, just checking. I don't want to have to go back and reset my password you know. Okay now hit enter. Type enter? Or hit Enter key? Just enter key!
Okay there now, very good Measter Cleveland. I have remote control of your PC and should be able to put a patch on your email. One moment please. Please do not touch the machine. No problem. Okay now measter Scott, it looks like you're all set and ready to go!
Thanks Mheta. That's great, by the way, did I do something wrong to the computer that may have caused the problem? Yes, measter Cleveland, you touched the keyboard!! Ha!! Just kidding. A little techie people joke on you!! Just give me a call if you have any more of "updates" okay? I'm sure I will. Do you like a reference number for the call sir? Sure, I suppose. Okay, de number is 9553, 7882, 1434, 7069. ( I'm air writing this down)
Okay Mehta, have a good day. It's 2:30 in the morning here sir.
Oh, of course. I meant have a good night. Good night Sir!
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